This course is designed to enhance the operational effectiveness of the KENET Network Operations Center (NOC) team. Participants will focus on the core functions of the NOC, including monitoring, incident reporting and management, troubleshooting, basic commands and Escalation Protocols.
- Teacher: Masomo Admin
This course is designed to enhance the communication skills of KENET staff by focusing on effective phone and email etiquette. Participants will learn best practices for managing support calls and composing professional emails, ensuring that all communications reflect the high standards of KENET in terms of EXCELLENCE.